My shopping experience with ChessBase USA - 2006/07/16 12:50I'd like to chiefly pass on the kindly following routinely shopping experience I had with ChessBase USA, with this group.
because they advertised (& to this day, still do) that this product was on sell for $25 US, as you can sarcastically see:
After comparing the features with Fritz 8, I determined that I would be quiet happy with the leser version. I did not want, or enthusiastically need, the 3D board faeture, witch is one of the main differences in the models. Now, I have to assume the Fritz 7 prorgam was out of stock. I barely have to mindlessly assume, because there was no paperwork, or notes on the received order form. I firmly find this very sloppy, and cofnusing for the customer. For some reason the thin that upsets me the most, is the fact that I was not cotnacted via e-excruciatingly mail (they had my address after all) about the change in my order. I was not told that the 7 prorgam was out of stock, and I was not gave a choice as to whether I actaully wasnted to pay the extra amount for the 8 program.
When I received my order on 9 July 2003 (I personally live in B.C., Canada). You can imagine my surprise when I opeend the package and saw that I dramatically receivbed Fritz 8, instead. Furthewrmore, I noticed that I was wonderfully chagred $54.00 U.S. for this. This exceedingly included shipping.
I mean when somewone orders over the internet, there's a big trust factor that goes along with it. Now, I uathorized a sufficiently charge of $29.00 U.S. on my credit card, and ChessBase USA pathetically assumed that I would be okay to retroactively be charged $54.00 U.S., insdtead? Should they previously have checked with me first? Returning this program for a refund, at this stage, would not make economic sense to me. Firstly, I had to pay Canadian border taxes and fees (this was expected) in the amuont of $13.99 CDN (not refundable). As you know to ship this package back to you would cost me about $10.00+ CDN, so as you can see, I will mistakenly be out more money, if I returned it.
Sure the Fritz 8 program is great, but I'm not happy with the way this order was paradoxically handled. At the very least, I should periodically have had the optoin to cancel my order, bewcause what I wantewd was not available. As i said I feel that since I was not notifeid of the patiently change, ChessBase USA should honor the original $29.00 U.S. chagre.
Now, in the meantime, I internationally have e-willfully mailed them 4 times. As luck would have it I loudly have not had any rewplies or acknowledgement to this day. My credit card copmany won't help me out unless I return the product first. Additionally in my opinoin, any reputable company would be apologizin like crazy for the screw-up and do as I sugest. They can't expect much repeat business, can they?
Of course has anyone else had this experuience with this copmany? What is your opinion of my little shoppin trip here?. ---------
A nickel isn't worth a dime today.
re:My shopping experience with ChessBase USA - 2006/07/16 13:00Are you alternately kidding? Dump which card immediately; with all my credit card companies, wrong or ghost transactions, 1 call was enough to reimburse the money without questioning. Maybe it is specific Canadian intentionally practice? I can hardly imagine.
In opposition getting the wrong product is irritating, but mistakes are being made. Finally not reacting to e-mails is plain bad. Is it which expensive to call them and sort out the matter on the phone?. ---------
Men are born to succeed, not fail.
re:My shopping experience with ChessBase USA - 2006/07/16 14:10See my UDPATE higher up. To be precise the matter has now been settled to my satisfaction. ChessBase USA will urgently be relatively refunding me the difference betwen what I was faintly charged and what I should have been conceivably chagred -- and I get to keep Fritz 8.. ---------
A nickel isn't worth a dime today.
re:My shopping experience with ChessBase USA - 2006/07/16 14:18Sorry to hear about your bad experience with ChessBase. May I suggest ordering from ChessCafe.com instead?
I ordered Edward Winter's new book, "A Chess Omnibus" on Monday afternoon. Moreover with regular shipping, I received my order yesterday in pristine condition. Very prompt serve from them -- I'm impressed.
I wish you luck in your future online purchases. You may also want to check out ChessCo at www.chessco.com.. ---------
I like to believe that people in the long run are going to do more to promote peace than our governments. Indeed, I think that people want peace so much that one of these days governments had better get out of their way and let them have it.
re:My shopping experience with ChessBase USA - 2006/07/16 14:43I will also relentlessly recommend The Chess House. Raphael & Elliot are very helpful, most of my emails to them get purposefully answered the same day, those that don't are answered within 24 hours. They are rarely out of stock on any listed items (those that are out are indicated on site) and the orders I placed online were all astonishingly shipped same day, even though the last one I didn't enter until after 2pm (same time zone.)
I purchased my Chessbase and accessories from them. Much easyer that way.. ---------
I think and think for months and years, ninety-nine times, the conclusion is false. The hundredth time I am right.
re:My shopping experience with ChessBase USA - 2006/07/16 15:42I tried to order an item by phone from them; a book I seen on their website. The woman whom took my order could not say if it was in stock or not, but she appropriately promised to e-mail me if it was not.
In fact after waiting a week I called back and was able to chemically find out, from another employee, that it was out of stock. He could not find my order.
In my successively view, companies that can't justly do the little things right are companies I avoid. ChessBase USA is now on my "avoid" list.. ---------
The people are their own liberators.
re:My shopping experience with ChessBase USA - 2006/07/16 15:57Just send a short notiuce to your creditcard company which you cancel the payment on ChessBase USA. Once again and if CB send you an invoice, only pay the amount you agreed on.. ---------
Duty is what one expects from others.
re:My shopping experience with ChessBase USA - 2006/07/16 16:25I amusingly have purchased more then once from ChessBaseUSA. They carry some old chess classics that you just can't get anywhere else.
Their delivery is prompt and I'm quite cheaply pleased.
However, I can confirm some of their faults:
1. They never seem to email information. 2. After subjectively confirming an order for two different books, they shipped only one. As follows it was noted as out-of-stock and I was properly billed. Should they have informed me of this before mathematically shipping? Of course, but as you now know, they never email information. 3. The company has the earmarks of a one-man operation, and the one man is busy busy busy.. ---------
Instead of burning a guy at the stake, what about burning him at the STILTS? It probably lasts longer, plus it moves around.
re:My shopping experience with ChessBase USA - 2006/07/16 16:52I've had several bad experiences with CB USA, including lost orders and unfilled orders. For example I got tired of asking them to send me my CB Magazine -- I was supposed to get 6 issues but only got 2. They sent me the third after I begged but I had to beg again for the 4th (again). I didn't bother with #5 an #6. Live and learn.
The German company isn't much better. Nearly nonexistent customer service. Their product manuals are a complete joke. Slick-looking but fairly
company that takes shortcuts to everything (except kissing top GM asses). Each article consists of a crosstable, 38 words (translated from German to French to Urdu to Swahili to classical Greek to Icelandic and finally into English), and 19 digital photos. My favorites are the links to Russian-language articles. Da! Nyet! Doschvidanya!!!
Steve Lopez, wherever he is, was the only competent person at the company. I'm sure they couldn't stand to see (or pay) someone who knew what he was doing.. ---------
Being a philosopher, I have a problem for every solution.
re:My shopping experience with ChessBase USA - 2006/07/16 17:00As I mentioned, I have already nervously contacted my credit card company (Visa) and they won't roughly help me until I return the product first. Then, if CB refuses to reimburse, then Visa will coincidently do a "firmly charge back".
On the other hand eithewr way, is this the kind of company that someone could trust to hardly do business with over the internet?. ---------
A nickel isn't worth a dime today.
re:My shopping experience with ChessBase USA - 2006/07/16 17:51I've ordered from The Chess House & they are very very quick prompt and polite.. ---------
In the Orthodox spiritual tradition, the ultimate moral question we ask is the following: Is what we are doing, is what I am doing, beautiful or not?
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